Month: October 2019

A World Without Reps

Relationships. Almost since the inception of our industry, success in home furnishings has been driven by representatives who have developed valuable relationships and serve as key intermediaries between manufacturers and retailers. However, with the advancement of technology and the digital rearrangement of the way information is now being shared throughout the supply chain; some have …

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How Millennials Are Driving The Retail Renaissance

Home furnishing retailers who hope to migrate to the new Retail Renaissance must know their value proposition and their market. It’s well known that the purchasing cycle for furniture, appliances and bedding is often triggered by life-changing events. Getting married, buying a new home or downsizing to smaller accommodations are historical drivers for the industry. …

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Meeting Bottom Line Objectives Through Quality Customer Service

We often hear about the impact of customer service on the reputation of a business. With so much competition for customers in every industry, the quality of service has a significant impact on meeting bottom line objectives. Having a customer-centric approach is essential to growing, retaining, and attracting profitable customer relationships. As we look to …

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