Insights

Man delivering a package at customer's house

SmartShip™ Delivers Big Value: A Drop-Ship Solution for Home Furnishing Retailers

Imagine growing sales while reducing the cost of business by carrying less inventory. Determining the magic balance between having sufficient product to meet customer demand without overstocking slow-movers has plagued retailers since the General Store.  When it comes to “building the ticket,” retailers know that additional revenue can be created by offering complementary merchandise to …

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Woman working from home with a dog and laptop in her lap

Maintaining a Winning Culture While Managing Change

Like most organizations in 2020, ZucoraHome transitioned its teams to work remotely while facing business uncertainty. This happened at a time when we were implementing a company-wide digital transformation to meet customer needs. We also knew we needed to remain agile to ensure we retained our flexible employee culture. Every day, our team at ZucoraHome …

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Customer service agent having a virtual meeting in his home office

Achieving Success in a Remote Customer Service Environment

As organizations transition to virtual workplaces, most of us have experienced the rewards and challenges of working remotely, and the pressure to work efficiently and effectively is even higher.  When you manage a team in a service-minded business, you want to keep the focus of your representatives where it belongs – on the customer. I …

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Family sitting on couch with their laptops

Power to the People

An industry that is often considered by many to be slow-moving, laggard and evolutionary (not revolutionary), it only takes a visit to forward-thinking home furnishing retailers to see how technology has become an inherent component of new furniture, appliances, and bedding.

Business man pointing at five stars

Embracing Online Reviews in a Customer Service Strategy

With the Internet at our fingertips, and customers often consulting reviews before making buying decisions, having a strategy to engage with customers through online reviews is more important than ever. Reviews provide valuable information about a business, making it useful for both the business and their customers. They also provide insight on what the company’s …

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Woman showing customers choices on a laptop while shopping

Smart Retailers Get It.

I recently watched an online video of two furniture industry veterans sharing their thoughts and discussing how retail is being impacted by the Internet. I was somewhat struck by their alarmist tone that the Internet is “killing” brick-and-mortar retailing and that traditional home furnishing retailers have forgotten what retail is all about.   I’m not sure …

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